Question 1

Which services does Pole Star provide for each Maritime Authority?

Accepted Answer

Please refer to the Flag Registry tab for the flags and certificates which Polestar can test and issue on behalf respectively. If your flag does not appear on this table, we do not supply any LRIT services for this administration but please do check in with us.

Question 2

How do I conduct an LRIT Test?

Accepted Answer

For new customer, we will set up your account in the Polestar LRIT Portal
You will receive your username and password login via the registered email
Please update the vessel and equipment details in the Fleet Registration form. 
For customer who like to manage the test on their own. You may copy the details from the Fleet Registration Form and paste it in the Registrations Menu > Register Transceivers in your login 
Inform us to purchase a LRIT test token 
You may start the test once the vessel is ready. 
For more information of updating the LRIT information and starting test, you may access the HELP menu at the top left corner in your login. 
Once the test is completed, you will receive the passed notification. We will contact you to confirm if there is any further changes to the details  in the certificate and request the shipping details for the delivery of hardcopy certificate.

Or alternatively

You may submit the updated Fleet Registration Form to us 
Inform us when you want to start the test 
Once the test is completed, you will receive the passed notification. We will contact you to confirm if there is any further changes to the details  in the certificate and request the shipping details for the delivery of hardcopy certificate.

Question 3

How long does the test take?

Accepted Answer

The test from start to end take about 48 hours.

Question 4

When am I required to conduct a new LRIT test?

Accepted Answer

You will be required to conduct a new LRIT test if your equipment has changed since the last test. Reasons for conducting a new LRIT test are not limited to the above. Please contact hello@quemaritime.com if you have any questions.

Question 5

What do I do if I have forgotten my LRIT account login details?

Accepted Answer

Our services include the starting of the LRIT test on behalf of owners.  Upon registration, the username and password will be send to the registered email. If you have forgotten the login details, please contact us at hello@quemaritime.com

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Which services does Pole Star provide for each Maritime Authority?

How do I conduct an LRIT Test?

How long does the test take?

When am I required to conduct a new LRIT test?

What do I do if I have forgotten my LRIT account login details?

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